I learned a great lesson from Tom, the guy who washes my windows. A second generation window washer, with sons who have followed in his footsteps, Tom loves his work. It's all about creating clarity.
It's the same with marketing. Good branding and communication strategies are designed to create the same kind of clean, clear results. Instead of using a few drops of dish soap in a pail of water and a squeegee, my agency, firefly180 uses words. And images.
With a specialization in green advertising, LOHAS marketing, alternative advertising and eco advertising, my team and I use our tools with the same passion as Tom. The result is creative and brand strategy that sparkles. And our clients who are often eco businesses, progressive organizations and wellness companies are left with a clear vista that reveals limitless opportunities.
The marketplace is continually in flux. And it is often ruled by fear.
A few years ago the housing market looked like manna from heaven. A money tree. A bubble that
would never burst. Last fall, some economists were predicting depression.
Today, many of my colleagues in the advertising and marketing business have either gone out of business or laid off staff. Why? The easy answer is that their clients stopped spending. But the bigger part of the story is fear.
But good marketing and communications strategy is not ruled by fear. It is fearless. Yes, markets change. But that change often brings unexpected opportunity. When I started my green marketing agency with a focus on LOHAS, wellness promotion, wellness marketing, renewable energy marketing and environmental communication 20 years ago, marketing experts said I would never make it. They were wrong.
Was it easy? Not at all. But with the challenges, came tremendous ability to not only get outside the box, but to burn the box. To throw out rule books and make my own. And most of all, to move outside the fear-based business model and instead of following the swing of the pendulum—to simply observe it. Without fear.
Today Costco announced a new green initiative that is not only a smart proactive move, it shows they know their customer. And they know what their customers want.
Their electronic recycling program which allows customers to trade in and recycle laptops, cell phones, digital cameras and gaming systems, is a smart environmental communication strategy. It's fast. It's easy. And of course, you can always replace what you recycle with the electronic selection offered at the store. But the beauty of the program is that Costco is taking responsibility for the waste caused by products they sell.
When it comes to communication strategies, it's important to walk your talk. And Costco is by offering an ever increasing array of organic food and non-toxic cleaning products. Add to that their new energy-saving solar panel initiative and you've got the makings for a good solid green marketing campaign.
As an expert in green marketing, wellness marketing and wellness promotion, I work with lots of wellness companies and progressive businesses. Is Costco perfect? No. But neither is any other business out there. The fact is, just by getting out of bed each day, each of us causes environmental impact. The best we can hope to do is to lessen that impact and be conscious of taking steps to restore the Earth.
As an expert in environmental communications, environmental marketing, wellness marketing and award-winning communications strategies, I've learned a thing or two over the last 20 years.
1. Know your audience
Where do they live. What kind of car do they drive. What do they aspire to. Get inside their heads and hearts. Think about how your product can serve them and design your communication strategies in ways that speak to clear, tangible benefits.
2. Hide nothing
Always be transparent.
3. Build trustConsumers have had the experience of being lied to. Why should they believe you? Use testimonials, independent research, person on the street interviews and case studies to back up your claims.
4. Position unique qualities
There are a limitless array of products in the marketplace. What makes yours unique? Special? One-of-a-kind? What are your product's unique benefits and attributes? Share them.
Environmental marketing is not about spin, greenwashing or anything less than 100% transparency. I wish the marketing team behind Solo's new,
bare launch would get a clue.
Marketed as "eco forward" with "environmentally preferable materials like bamboo and
sugarcane," these single-use plates could well be a better alternative. While I applaud the company for greening their line, I wish they would have given consumers more credit. Savvy green and LOHAS consumers want to be more than "marketed to." Solo's ads and packaging do not reveal a breakdown of their product's content. And on the product's site, there is no mention of content on product pages—instead you have to drill deep into the FAQs to find that this line contains just 20% post consumer fiber. Why is this information buried? It's not necessarily bad. It may not be perfect, but it's definitely a step forward.
Also missing is information like how much bamboo is included? How much sugarcane? Why sugarcane? Was their virgin paper content sustainably harvested? And why are they now front-and-center with post-consumer content?
As an expert in wellness promotion, wellness marketing, communication strategies and environmental communication, I've seen campaigns like this implode once consumers start to dig for answers. Without Solo revealing vital product information, consumers are left to ponder, "What are they hiding?" Maybe nothing. But "nothing" is worse than talking down to your market, especially when you're hoping to get a premium price.
Working in an office that's heated and cooled by geothermal energy, with outdoor solar lighting and indoor compact fluorescents, I can't help but be inspired about how easy it's become to live a green and energy-efficient lifestyle.
As a green energy marketing pioneer, I broke new ground a decade ago by helping to launch the first green energy company committed to growing the market for renewables with the goal of shutting down nuclear and coal-fired plants. Our green communications strategy was simple. Empower consumers to make a choice that will benefit them as much as the planet. At the core of our audience base was a market psychographic called the LOHAS (Lifestyles of Health and Sustainability) consumer.
In the years since, as I've transitioned and evolved into natural advertising, green communications and marketing for organic companies, understanding the LOHAS consumer has been central to my success as a marketer—and even more important to the success of businesses and organizations I've worked with. That won't change. And the businesses who listen—and speak the language of LOHAS— will green the planet as much as their bottom line.
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