Is Your Marketing Hitting its Target?

Thursday, August 20, 2009 by Lisa Proctor
As the head of an agency that specializes in the LOHAS consumer, eco advertising, organic campaigns, yoga advertising and green energy, it's critical that the work we create isn't just show-stopping—it needs to get results

Recently, I've been working with a client on an extensive brand evolution. We've created new market positioning, designed a new logo, ad campaign, direct response material and more. My client was quite certain that they already had sufficient technological infrastructure to measure response. Until they found out that they didn't.

Fortunately, company leadership saw the wisdom in tackling the challenge head-on and a new system will be in place shortly. It's not uncommon for companies to invest heavily in strategy and creative and neglect the information architecture to measure and quantify results, maintain current databases and create a structure that allows the marketing team to better boost sales. 

If you are one of those companies, know you're not alone. But I encourage you to take the steps necessary to ensure that your marketing efforts are hitting their target. While a move into the database world may feel like a step back, it will actually help propel you a quantum leap forward.

Lisa Proctor is the president and creative director for firefly180 marketing—
a branding and advertising agency that specializes in LOHAS marketing,
wellness marketing, green marketing and renewable energy marketing
 

McDonald's Going Green?

Monday, August 17, 2009 by Lisa Proctor
In today's edition of Environmental Leader about McDonald's creating prototypes for green restaurants, the issue states:

"...The restaurant is treating the 10 locations as “learning laboratories,” said McDonald’s Vice President of Corporate Social Responsibility Bob Langert, in a Q&A with DailyFinanceOne of the green prototype stores, in the Chicago area, uses 25 percent less energy than similar locations. Energy savings and waste reduction are central to McDonald’s corporate social responsibility strategy, Langert said. Globally, the restaurant consumes $1.7 billion annually in energy and it spends another $1.3 billion handling its waste. McDonald’s has more than 31,000 locations worldwide..."

Does this new effort amount to greenwashing? Or a super-sized step forward? While it may be too early to tell, as an expert in natural advertising, organic advertising, organic promotion and LOHAS marketing, I've worked on many leading-edge advertising strategies and attended more than a few green energy conferences. 

When a company the size of McDonald's initiates a move in a more sustainable direction, the outcome can only be good. While the franchise is far from perfect and their desire to reduce waste and energy consumption is all about increasing their bottom line—what's wrong with that?

The beauty of green and sustainable marketing is that doing what's right is generally rewarded with doing well. Who knows? Maybe a McOrganic menu is right around the corner. I would be lovin' that!



 

How to Avoid Greenwashing

Friday, August 14, 2009 by Lisa Proctor
Business for Social Responsibility (BSR) has just released a co-authored new report, Understanding and Preventing Greenwash: A Business Guide,” to help companies better communicate their environmental message based on a company’s true sustainability practices.


As a leader in LOHAS marketing, green marketing strategy and eco advertising, I have a deep understanding of the LOHAS consumer and have worked on many organic campaigns. While the advertising industry has long ago established that "sex sells," I maintain that "truth sells."  

So, to companies who are thinking about engaging in a little greenwashing, I'd recommend that you don't. Once trust is broken with your customer, audience or market, earning it back is not only an extraordinarily expensive proposition—it can be downright impossible. Why risk your business on a lie?

Lisa Proctor is the president and creative director for firefly180 marketing—
a branding and advertising agency that specializes in LOHAS marketing, wellness marketing, green marketing and renewable energy marketing

 

Marketing Locally Grown

Tuesday, August 11, 2009 by Lisa Proctor
Consumers want to connect with the people behind the products they buy. They want the back story. The inside scoop. And they want to get a sense of personality and passion. This is especially true when it comes to food. 

As head of a green advertising agency that specializes in social change communication, eco communication, green promotion, alternative advertising and LOHAS marketing, I recently worked on a campaign to promote locally and sustainably grown foods. We interviewed farmers, wrote profiles that stores could use in their newsletters and created point-of-purchase signs. It was a simple yet powerful strategy.

I was recently shopping and stopped at a bin overflowing with incredibly fresh sweet corn. Placed prominently at the display was one of the signs I had created. Shoppers were milling about filling their bags while reading the story of the farmer who was profiled. The more they read, the more they filled their bags. Having met the farmer who grew the corn, I knew how incredibly proud he would be. A connection had been made. And that is the essence of great marketing.

 

Lisa Proctor is the president and creative director for firefly180 marketing—
a branding and advertising agency that specializes in LOHAS marketing, wellness marketing, green marketing and renewable energy marketing

Oh Baby! Green Marketing has Arrived

Monday, August 10, 2009 by Lisa Proctor
As a leader in LOHAS marketing, yoga advertising and green marketing I've spent much of my career working with the organic industry and progressive businesses to develop green ad campaigns and advertising strategies.

For years we've known that EPA standards for pesticides, mercury and other dangerous toxins have been based on adult-sized bodies. Unfortunately, it's children who eat lots of pesticide-laden fruit and chew on bisphyenol A laced plastic who are absorbing a deadly toxic body burden—at levels exponentially higher than adults. 

The good news is there are lots of green and organic alternatives for children today. In fact, one website, newbornmom.com (where I just purchased several baby gifts for my niece) is an excellent one-stop shop. But of course, newbornmom is just the beginning. A quick Google search will offer all kinds of great resources. And a trip to your local co-op, green goods store—or sometimes a mainstream retailer—will also offer a treasure-trove of cool, meaningful, safe and healthy options for the children in your life. 

Lisa Proctor is the president and creative director for firefly180 marketing—
a branding and advertising agency that specializes in LOHAS marketing, wellness marketing, green marketing and renewable energy marketing
 

Research and the LOHAS Consumer

Friday, August 7, 2009 by Lisa Proctor

What do consumers want in a healthy lifestyle
and what do they actually do to achieve it?

 

To learn the answer, you'll need to buy Natural Marketing Institute's (NMI) latest study. Their work has been critical to marketers for years.  As a leader in Lifestyles of Health and Sustainability (LOHAS) marketing, eco advertising, social change communication and organic marketing, I am considered an expert on the LOHAS consumer. This psychographic group includes one in four adult Americans and a $209 billion marketplace.

During my career, I've launched many organic campaigns, attended green energy conferences and worked with lots of progressive businesses. While each creative and strategic effort has required varying strategies and approaches, a key part of the foundational success of each campaign has been thanks to research from organizations like NMI. 

While it's important as marketers that we take into account what we know, it's just as important to remember that the market is a shifting and evolving organism. And research can be a vital tool in filling the gaps of what we don't know.




Green Marketing—A Job You'll Love So Much You Can't Believe You Get Paid

Monday, August 3, 2009 by Lisa Proctor
I was just invited to be a college guest lecturer for a promotional writing course. As an expert in the categories of wellness promotion, green advertising, green energy marketing, wellness marketing and LOHAS marketing, I have been honored to build strategy and create campaigns for many wellness companies and progressive businesses. I love sharing my experience with students.

In 1990, when I launched one of the nation's first green advertising agencies, my area of specialization was seen as a bit of a curiosity. But times have changed. Dramatically. Businesses understand the power of great creative, but even more they understand that millions of consumers are passionate about buying from brands that align with their values. In addition, interest in renewable energy has brought about incredible technological innovation, an expanding sustainable energy market and a host of green energy conferences.

I've found that today more and more students are looking for careers that not only provide an income, but that feed their soul and contribute to the greater good. I applaud that passion. Because this is exactly the path to finding a job you love so much you can't believe you get paid.

 

How Well do you Score in Wellness Marketing?

Wednesday, July 15, 2009 by Lisa Proctor
There's a lot of talk in the industry about wellness marketing. For us, at firefly180 marketing, wellness marketing transcends the medical industry. Pharmaceuticals. And the typical cadre of doctors, nurses and specialists. 

Yes, more traditional wellness care has its place, but to us, wellness marketing and wellness promotion is more holistic in its approach. It speaks to the needs, philosophy and desires of each individual. Because we specialize in working with wellness companies in the categories of green communications and natural advertising, we are perhaps more in tune to the fact that for many, wellness strategy may include meditation, acupuncture, Bach flower remedies, kinesiology, reiki, chigong or massage. 

But perhaps just as importantly, we feel that a good wellness marketing company should first and foremost practice wellness as part of its corporate philosophy.

Does your wellness marketing firm:

1. Have an office with access to lots of sunlight?
2. Promote exercise such as yoga?
3. Feature fresh flowers at the front desk?
4. Avoid synthetically manufactured fragrances and products?
5. Offer staff members healthy beverages such as organic herbal teas?

While these practices may seem outside the scope of wellness marketing, they are actually a measure of your firm's passion for an integrated wellness approach. So the next time you hire a wellness marketing firm, observe where they fit on the total wellness equation. Their score may not only be revealing, it may help you measure their ability to communicate your wellness message.

Mud Huts and Marketing Opportunity

Sunday, July 12, 2009 by Lisa Proctor
Recently, in a tiny West African village in Guinea, opportunity knocked.

This remote and steamy mountain village where residents live in one-room, windowless huts on communally-owned land saw an influx of workers looking for a place to live when a mining company boosted its labor force.

Since this community, with no housing market had no homes available, they began to move in with their neighbors and rent out the family-owned huts. Then using rent money, the villagers began to build new huts. As workers poured into the region, rents exploded and times were good.

Then the price for iron-ore plummeted and the new workforce was laid off. Now with hundreds of empty huts, the villagers are not wringing their hands in despair, rather they are preparing for the day the miners return. (And they know they will.) Bringing with them rolls of rent money.

As an expert in LOHAS marketing, wellness marketing, green communications, natural advertising and organic advertising, I've worked with my clients through several challenging market shifts. Each has ushered in a time of introspection. Followed by stunning reinvention.

The path to great sustainable marketing strategy or exceptional award-winning work is never a straight line. It curves, it swerves and it loops around until settling solidly on track. That's the creative process. One that brings with it rich and meaningful rewards.  And like the Guinea village, the knowledge that good planning brings with it future prosperity.

Marketing and the Snuggie Factor

Sunday, July 12, 2009 by Lisa Proctor
We've all seen the commercials, youtube videos and national media about the quirky blanket with sleeves that's raked in nearly $100 million during an economic period that's seen the near collapse of the mortgage industry, the demise of GM and 15 million jobs lost.

It just goes to show—you just never know. In fact, the next Snuggie success story could be yours. In times of economic challenge, marketing budgets are generally the first to be cut. Our economy operates very much as a flock of geese, with most businesses following the lead of the guy (or girl) in front.

As the head of an agency that specializes in creating advertising strategies and green marketing campaigns for eco business, wellness companies, the organic industry and progressive businesses, I encourage our clients to resist the temptation to follow. And to lead instead.

That's what Snuggie did. Despite the fact that the concept for their product wasn't new. And despite the fact that there were competitors in their field, they led. There are 100 million reasons for you to do the same.

Does Your Marketing Strategy Recognize the Perfection in Imperfection?

Sunday, July 12, 2009 by Lisa Proctor
I bought some organic and locally grown strawberries at the farmer's market yesterday. Sweet, small and bursting with a complex mix of delectable flavors, they were grown just miles from my house on acreage that is home to roaming peacocks and free-range chickens.

When it comes to organic produce, locally grown is ideal. Actually, for me it's perfection. In addition to the fact that organic produce is healthier for you and the planet, you are making a purchase with a lower carbon footprint and supporting the livelihood of farmers in your area. Of course, locally and organically grown is not possible for most of our country year-round. Living in Minnesota with a three-month growing season, that goes for me as well.

That's why as the owner of an agency that specializes in green advertising, LOHAS marketing, eco marketing, wellness marketing and organic advertising, I urge balance. At firefly180 marketing, we don't believe in drawing a line in the sand and proclaiming one product, service or choice "better" than the next. We acknowledge that no business, organization or non-profit is perfect. The perfection is authentically striving to create genuine environmental and social change.  


The Keys to Good Marketing

Saturday, July 11, 2009 by Lisa Proctor
 I just spent the afternoon hunting for my son's car keys. He had dropped them in a field near our home. Of course he had no other set. 

While we didn't find them after hours of scouring woods, turning over long grasses and poking through raspberry patches, my son learned a valuable lesson. Always have a second set.

As the owner of a marketing firm that specializes in LOHAS marketing, green advertising, wellness marketing and renewable energy marketing, I learned that lesson long ago. Not about keys precisely, but about having "Plan B" at the ready. When working to create advertising, branding strategies and ad campaigns, it's not uncommon that the first path you take may lead to a dead end. That shiny nugget of inspiration you seek may be as lost in the weeds as my son's keys.

The good news is there are limitless paths to take. Each one teaches, informs and rewards. It's while on that journey that the best, freshest, juiciest, award-winning, amazing and high-impact campaigns reveal themselves. If only you have the patience and experience to uncover them. 

Does Your Marketing Agency do Windows?

Saturday, July 11, 2009 by Lisa Proctor
I learned a great lesson from Tom, the guy who washes my windows. A second generation window washer, with sons who have followed in his footsteps, Tom loves his work. It's all about creating clarity. 

It's the same with marketing. Good branding and communication strategies are designed to create the same kind of clean, clear results. Instead of using a few drops of dish soap in a pail of water and a squeegee, my agency, firefly180 uses words. And images. 

With a specialization in green advertising, LOHAS marketing, alternative advertising and eco advertising, my team and I use our tools with the same passion as Tom. The result is creative and brand strategy that sparkles. And our clients who are often eco businesses, progressive organizations and wellness companies are left with a clear vista that reveals limitless opportunities.

Marketing—Is Your Strategy Ruled by the Pendulum?

Saturday, July 11, 2009 by Lisa Proctor
The marketplace is continually in flux. And it is often ruled by fear.

A few years ago the housing market looked like manna from heaven. A money tree. A bubble that would never burst. Last fall, some economists were predicting depression.

Today, many of my colleagues in the advertising and marketing business have either gone out of business or laid off staff. Why? The easy answer is that their clients stopped spending. But the bigger part of the story is fear.

But good marketing and communications strategy is not ruled by fear. It is fearless. Yes, markets change. But that change often brings unexpected opportunity. When I started my green marketing agency with a focus on LOHAS, wellness promotion, wellness marketing, renewable energy marketing and environmental communication 20 years ago, marketing experts said I would never make it. They were wrong.

Was it easy? Not at all. But with the challenges, came tremendous ability to not only get outside the box, but to burn the box. To throw out rule books and make my own. And most of all, to move outside the fear-based business model and instead of following the swing of the pendulum—to simply observe it. Without fear. 

Costco & Green Marketing

Friday, July 10, 2009 by Lisa Proctor
Today Costco announced a new green initiative that is not only a smart proactive move, it shows they know their customer. And they know what their customers want.

Their electronic recycling program which allows customers to trade in and recycle laptops, cell phones, digital cameras and gaming systems, is a smart environmental communication strategy. It's fast. It's easy. And of course, you can always replace what you recycle with the electronic selection offered at the store. But the beauty of the program is that Costco is taking responsibility for the waste caused by products they sell. 

When it comes to communication strategies, it's important to walk your talk. And Costco is by offering an ever increasing array of organic food and non-toxic cleaning products. Add to that their new energy-saving solar panel initiative and you've got the makings for a good solid green marketing campaign.

As an expert in green marketing, wellness marketing and wellness promotion, I work with lots of wellness companies and progressive businesses. Is Costco perfect? No. But neither is any other business out there. The fact is, just by getting out of bed each day, each of us causes environmental impact. The best we can hope to do is to lessen that impact and be conscious of taking steps to restore the Earth.

#1 Rule of Environmental Marketing

Friday, July 10, 2009 by Lisa Proctor
Environmental marketing is not about spin, greenwashing or anything less than 100% transparency. I wish the marketing team behind Solo's new, bare launch would get a clue.

Marketed as "eco forward" with "environmentally preferable materials like bamboo and sugarcane," these single-use plates could well be a better alternative. While I applaud the company for greening their line, I wish they would have given consumers more credit. Savvy green and LOHAS consumers want to be more than "marketed to." Solo's ads and packaging do not reveal a breakdown of their product's content. And on the product's site, there is no mention of content on product pages—instead you have to drill deep into the FAQs to find that this line contains just 20% post consumer fiber. Why is this information buried? It's not necessarily bad. It may not be perfect, but it's definitely a step forward.

Also missing is information like how much bamboo is included?  How much sugarcane? Why sugarcane? Was their virgin paper content sustainably harvested? And why are they now front-and-center with post-consumer content?

As an expert in wellness promotion, wellness marketing, communication strategies and environmental communication, I've seen campaigns like this implode once consumers start to dig for answers. Without Solo revealing vital product information, consumers are left to ponder, "What are they hiding?" Maybe nothing. But "nothing" is worse than talking down to your market, especially when you're hoping to get a premium price.


When Marketing Makes Scents

Monday, July 6, 2009 by Lisa Proctor
As a president and creative director who creates advertising strategies for wellness companies in the categories of wellness promotion, wellness marketing and green marketing strategy, I do my best to walk my talk.

Often before starting work, I spritz my office with an Intelligent Nutrients aroma called FOCUS. This organic aroma not only smells great, its ingredients are especially blended to instantly bring clarity and focus to the mind. It's never failed me.

In the creative business, we all have our own bag of tricks to help us bring out our best work. Some shoot hoops. Some take a walk. For others, it's a three-martini-lunch.

For me, the beauty and efficacy of essential oils simply makes the most "scents." Although I have to admit organic chocolate, hot-fudge sundaes, sunflower seeds and Tibetan incense come awfully close.

The Sting of Branding

Monday, July 6, 2009 by Lisa Proctor
While hiking in an energy vortex in Sedona, Arizona, I got a wake up call. I was stung by a scorpion.

As it turns out, this particular variety of scorpion was one of the most poisonous in the region. I was alone, without my cell phone and my friends and family had only a vague idea of where I was. (Being from the midwest and not knowing what to expect, I shot this photo, just in case I might need it at an emergency room somewhere.)

The good news is, besides the fact that the sting caused a strange electrical pulsing (like sticking your finger into a light socket) for about 24 hours, I was completely fine. And definitely more awake.

During my career creating advertising campaigns for wellness companies with a focus on wellness promotion, wellness marketing and green marketing strategy, I have worked to move consumers toward more conscious purchasing decisions. Oddly, it seems to be the human condition to move through our days in a kind of sleepy stupor, mindlessly making choices simply because they involve the path of least resistance, or because we might be afraid of trying something new. For many the idea of switching to a new citrus-based, non-toxic cleaner may be scary. "What if it doesn't work as well? What if it costs more? What if my neighbors will think I'm weird?" But, I ask you, 'What if this choice works 100% better? What if its concentrated form actually costs you less? And what if your neighbors thank you for introducing them to something new?'

I'm grateful to that scorpion. The sting was a wake up call to the beauty around me. And like that scorpion, brands can be a wake up call for millions. Opening their eyes to new, wondrous and wellness-based possibilities.

Buddha and Green Marketing

Thursday, June 11, 2009 by Lisa Proctor
In a market where each new day brings the next self-professed advertising guru. Where there's always a latest and greatest new trend to follow. Methodology to adopt. Or 10-sure-fire-steps-to- marketing-genius to follow. It's important to keep in mind while sorting through the clutter, that labels like these simply represent a point of view. There is no substituting your own expertise, experience and passion in the way you tell your story.

Whether you're looking for green marketing strategy, social change communication, environmental communication. Or if you're launching a green public relations campaign. The key is to know your audience.

This ad  that I created for progressive indy magazine, Utne Reader was designed to drive subscription sales at a Green Festival. We knew the audience at this event was green, that was a given. But instead of positioning the magazine simply from an environmental perspective—which it has—we chose to be bold. Truthful. Provocative. And a bit self deprecating. But perhaps most importantly, this ad conveyed the depth and breadth of the magazine. It offered more reasons to buy. And it doesn't talk down to its audience. The result? Record subscription sales and current subscribers who felt even better about their magazine choice. 

Green Energy for Greener Profits

Thursday, June 11, 2009 by Lisa Proctor
Working in an office that's heated and cooled by geothermal energy, with outdoor solar lighting and indoor compact fluorescents, I can't help but be inspired about how easy it's become to live a green and energy-efficient lifestyle.

As a green energy marketing pioneer, I broke new ground a decade ago by helping to launch the first green energy company committed to growing the market for renewables with the goal of shutting down nuclear and coal-fired plants. Our green communications strategy was simple. Empower consumers to make a choice that will benefit them as much as the planet. At the core of our audience base was a market psychographic called the LOHAS (Lifestyles of Health and Sustainability) consumer. 

In the years since, as I've transitioned and evolved into natural advertising, green communications and marketing for organic companies, understanding the LOHAS consumer has been central to my success as a marketer—and even more important to the success of businesses and organizations I've worked with. That won't change. And the businesses who listen—and speak the language of LOHAS— will green the planet as much as their bottom line.